Phone Support & Ordering
FORMUFIT does not offer live phone support or phone ordering. Our team is happy to help by email, live chat, contact form, or voicemail, Monday through Friday, 9 AM to 5 PM Central Time.
Email is the fastest way to reach us, and we reply within one business day.
Ways to Reach FORMUFIT
Contact Form
Send us a message online. Include your order number if your question is about an existing order.
Live Chat
Chat with our team using the chat button at the bottom of any page.
Voicemail
Prefer to talk? Leave a voicemail and our Customer Care team will call you back.
Large and Custom Projects
Planning a large build, a commercial installation, or a custom solution? Email our projects team directly.
Why We Focus on Email Support
We know skipping phone support is unusual. After testing different approaches, we found that email lets us give you faster, more complete answers.
By email, our team can review your order and product details, share drawings or photos, and send links to guides that help with your project. You also get a written record of the answer to refer back to while you build.
Focusing on email also helps us keep our prices down while continuing to offer a wide product line.
How to Place an Order
- Online: Order anytime at formufit.com. Orders of $149 or more ship free with FORMUFIT ZeroShip ground shipping within the US.
- Bulk quantities: For volume pricing and custom-cut pipe, order through FORMUFIT Direct.
- Retail partners: FORMUFIT products are also sold through our online retail partners.
- International orders: See our International Orders page for shipping outside the US.
Get Answers Faster
Many common questions are already answered in our guides:
- Frequently Asked Questions for orders, products, and policies
- Order Status to check where your order is
- PVC 101 for PVC sizes and how pipe is measured
- PVC Pipe Dimensions Chart for exact pipe and fitting measurements
- PVC Pipe Load Guide for strength and load questions
When you contact us, include your order number, the product sizes you are using, and a photo or sketch of your project if you have one. It helps us answer in a single reply.
Phone Support FAQ
Does FORMUFIT have a phone number?
FORMUFIT does not offer live phone support. You can leave a voicemail at 913-782-0444, and our Customer Care team will call you back within 1 to 2 business days. For the fastest help, email info@formufit.com.
Can I place an order over the phone?
No. FORMUFIT does not take phone orders. You can order anytime at formufit.com, or order bulk quantities through FORMUFIT Direct.
What are FORMUFIT's customer support hours?
FORMUFIT customer support is available Monday through Friday, 9 AM to 5 PM Central Time.
How quickly does FORMUFIT respond?
FORMUFIT replies to emails and contact form messages within one business day. Voicemails are returned within 1 to 2 business days.
Who do I contact about a large or custom project?
Email the FORMUFIT projects team at projects@formufit.com for large builds, commercial installations, and custom solutions.