Important Return Information
Incorrect, Mis-Ship or Defective Orders
Errors do happen on occasion, but we want to make sure your PVC buidling experience is a good one. To allow us to rectify any issues, please verify the configuration and quantities of your order within three (3) business days of delivery. If you receive an incorrect item you ordered (size, type, quantity, etc.), please notify us via our Contact Us page and we will resolve your order as soon as possible.
Exchanges
Due to additional shipping & handling fees, we are unable to perform product exchanges. If you ordered an incorrect item and need to change to another product or size, we do require that you go through the standard returns process.
Final-Sale Items
Due to the custom cut-to-order nature of our PVC pipe the following items are not returnable or available for refunds after purchase:
- FORMUFIT Schedule 40 PVC Pipe (all sizes and lengths)
- FORMUFIT Thinwall PVC Pipe (all sizes and lengths)
- FORMUFIT Closeout products (all items)
Returning Products to FORMUFIT
Undesired Items within 30 days of purchase
You may return any unused fittings or accessories within 30 days of purchase. Please note that a 10% restocking fee applies to these returns.
- Log in to your account using this link or the button below.
- On the account page, locate your orders and select the Request Return button to submit your request.
- On the returns page, choose the items you wish to return (please note, some items may be final sale and not eligible for return).
- Once we review your request, we’ll send you instructions for completing the return.
In most cases, FORMUFIT will provide a prepaid return label. The cost of this label will be deducted from your refund once the return is received.
All items must be in new, unused condition, returned in original packaging, and properly secured to prevent damage. Refunds are credited back to the original payment method, and original shipping charges are non-refundable.
Please allow 6 to 8 business days for return processing after the return has been received in our warehouse.
Undesired Items after 30 days of purchase
If you need to return items to us after the 30-day period, there is a 25% restocking fee incurred and will be deducted from your refund once the returned items have been received.
- Log in to your account using this link or the button below
- All of your orders will appear on the page. Select the Request Return button and submit your request.
- Select the available items on the page you want to include in the Return Request (some products may not be returnable as they are final-sale items)
- We will notify you of the return instructions once we review the Return Request.
All returns over 30 days are handled on a case-by-case basis. We will notify you of the return instructions if the Return Request has been approved.
All items must be in new and unused condition and returned in their original packaging. They must also be secured properly to avoid damage. FORMUFIT can only credit refunded amounts back to the original payment source. Original shipping charges are not refundable or transferable.
FORMUFIT cannot accept any undesired item returns on products that are 60 days past the original order date.